Shipping & Returns
POLICIES AND TERMS & CONDITIONS
TECH2CART PTY LTD POLICIES AND TERMS & CONDITIONS
Introduction
Thank you for shopping at Tech2Cart.co.za.
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RETURNS
We want you to be completely satisfied with your purchase. This Returns Policy outlines the terms and conditions for returning products purchased from our online store.
Please make sure of the following:
The item must be returned in its original product packaging and is unused
All parts of the product must be returned
All tags are on and product was not used
Your return must be within the time limit
No Hidden Fees Or Buying Obligations
There are no hidden fees for registering, or for having an account on this E-Commerce Online Retail Store Website and there are no buying obligations – You may order what you want and when you want.
Accuracy, Completeness of Information of Products.
The Product’s information on this site is provided for general information only.
Product information, pictures, etc are as per our sources.
Any reliance on Product information on this site is at your own risk.
We suggest that you search the internet to source more accurate or more complete information about the product/s you want to purchase.
Every effort has been made to display as accurately as possible the colours and images of our products that appear on this E-Commerce Online Retail Store Website.
We cannot guarantee that your computer monitor’s display of any colour will be accurate.
All descriptions of Products or pricing are subject to change at any time without notice.
Pricing Of Products
The pricing displayed ON our E-Commerce Online Retail Store website is payable in South African Rand (ZAR) and is inclusive of Value Added Tax (VAT).
Where applicable, Delivery costs are charged separately on check out and do not form part of the product price displayed.
Products on our website are sourced and pricing will fluctuate and are subject to change without prior notice.
We reserve the right at any time to discontinue Products (or any part or content thereof) without notice at any time.
We reserve the right to limit the quantities of any products or services that we offer.
Mispriced or Erroneous Pricing of Products
We have several thousand of products for sale at any time and it is almost impossible for us to monitor all the prices of all these products manually.
Despite our best-efforts products offered on the website may sometimes be mispriced/incorrect.
We are reliant on our suppliers for providing accurate pricing information and as a result it is possible that erroneous prices may be displayed from time to time.
We shall not be obliged to sell the product at the erroneous price, and will correct erroneous prices as soon as we become aware of them.
In the event a product, goods and / or services is listed at an incorrect, misprice or erroneous price due to typographical error or error in pricing information received from our suppliers, one of the following will be done to remedy the situation:
If the correct price is lower than our stated price, we will charge the lower amount.
If the correct price is higher than our stated price, we will contact you for instructions before accepting your order and notify you that the order has not been accepted.
We may also cancel all or a portion of your order and fully refund any advance payments that you have made toward the affected products.
Delivery Policy
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Where applicable, delivery will be free of charge.
Costing of delivery and delivery options are built into the e-commerce website and calculated at real time.
The cost of delivery is provided during Check Out and is based on your order size, weight, and delivery address.
Delivery charges may vary with each transaction due to geographic location and your shipping destination.
Orders will not be shipped until the funds have cleared in our account.
Delivery times are influenced by receipt of payment, product availability, and the courier partner's time-to-deliver in your location.
Average time for delivery is normally around 2- 7 working days and it is subject to stock availability.
When a product falls in area's regarded as “No Go” areas delivery may carry surcharges or require special arrangements.
Times for collection from the courier companies are between 8:00AM and 4:00PM Monday to Friday (excluding public holidays).
Please ensue that products are delivered to an address where it is most likely to have someone available to check and sign for the delivery.
Please do NOT use a P.O. Box or POSTNET Suite as your delivery address.
Please note, it is not always possible for the courier company to call you before delivering your products and goods.
Ensure the correct postal code is used when adding your shipping details.
If there is no Stock Available
Our E-Commerce Online Retail Store website prices, products, and stock levels are based on information from our suppliers. Our systems update stock levels in real time and we endeavour to always have correct stock levels.
However, should any item not be in stock we will inform you and the following will be available to you:
Items can be left on order and delivered as soon as they become available from the supplier or manufacturer.
We will advise you of substitute item(s) to fulfil your order.
You may accept the substitute or cancel the item(s) from your order and receive the applicable refund.
Products purchased for Delivery outside of South Africa
Products offered for sale on our E-Commerce Online Retail Store are currently available to South African clients only.
Should you require delivery outside of South African borders please contact us before placing your order for further information.
Operating Times
Our E-Commerce Online Retail Store website is operated 7 days a week, 24 hours per day, 365 days per year for you to purchase and place orders online.
Normal operating hours are from 8:00 am to 4:00 pm Monday to Friday.
Delivery of products during weekends, public holidays and festive seasons will impact our supply chain.
General Warranty Exchanges/Replacements
Should any product that you have purchased be the subject of any manufacturing defect or failure as contemplated in the Consumer Protection Act, 2008 (“CPA”),You need to notify us immediately within 7 days so that you can return the products to us to either repair, exchange or replace the item(s)subjected to the terms below.
Products must be used as recommended by the manufacturer under normal uses and conditions.
Should a product you received not be functioning or is a DOA (Dead on Arrival) at the time of delivery or collection, please notify us within 7 days.
Log a return on our E-Commerce Online Retail Store.
Collection of the product will be arranged and must be at the original address where the product was delivered.
We reserve the right to examine the product and test the product to confirm the alleged defect or failure.
Once we have inspected the product and the return has been validated, we will replace the product provided we have stock of the same item purchased.
Shipping of the replaced products will be shipped back to the original address where it was initially delivered at no charge.
The following will not be regarded as defects and will not qualify as a return:
Faults or damage as a result of normal and acceptable wear and tear
Faults or damage as a result of incorrect or improper use
Failure to adequately care for the product
Faults or damage owing to unauthorized alterations
Faults or damage as a result of Power Surge and / or Lightning
Return Of Unwanted Products
To ensure your request is processed as quickly as possible you are responsible for the following when returning your products -
You can return an unwanted product to us on the following conditions:
Items must be returned within 7 days of invoice or receiving the products
All products returned must be in their original condition
All products are not used and the boxes have not been open
All seals on the boxes and original labels and stickers are still attached
Software and consumables can only be returned if they have not been opened.
All products will be inspected on return and could Result in Its Decline Altogether
All products can be returned at buyers own cost, this includes payment of the courier and courier fees
Preparing Your Products for A Return
Package Your Products Safely and Securely for Protection During Transit.
Clearly Mark Your Return Reference Number on The Outside of The Parcel.
Include All Original Packaging, Accessories and Parts That Were Sold With The Product.
Failure To Adhere to Any of These Requirements Could Delay the Processing or Result in Its Decline Altogether.
We reserve the right not to accept the return of products if the original packaging or seals has been damaged
Refund Claims (If Applicable)
If you return products, you purchased you can do so on the following terms and conditions:
You have up to 7 days from the day you received your order to return it without penalty
The products need to be in an unused condition and in their original sealed packaging.
All returned items are subject to inspection to ensure they are suitable for a refund.
You will be responsible for paying for your own shipping costs for returning any products.
Once your return is received and inspected, we will notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund claim.
If your refund is approved, then your refund will be processed on the original method of payment.
Credit will be applied to your credit card if that was your method of payment.
We may ask you for your bank details if your method of payment was by Electronic Funds Transfer (EFT).
Refund Claims may take up to 7 working days to process.
Cost of delivery are non-refundable.
We are committed to operating in accordance with the Consumer Protection Act 68 of 2008 (CPA)and all policies are subject to the applicable law
For more information on the Consumer Protection Act (CPA) visit the CPA website https://www.gov.za/documents/consumer-protection-act
Customer Privacy Policy Statement
This Customer Privacy Policy applies to you if you are a visitor to our website or a customer who has ordered the products that we provide.
The purpose of this policy is to inform you how we will process your personal information in accordance with Protection of Personal Information Act No. 4 of 2013 (POPIA" )and Promotion of Access to Information Act 2 of 2000 (PAIA).
As you read our Customer Privacy Policy Statement, please keep in mind that it applies to all companies directly or indirectly owned such as joint ventures and franchises, that you may be interacting with or have done business with.
If we undergo a change in ownership, or a merger with, acquisition by, or sale of assets to, another entity we will disclose this information to you.
If you are concerned about your personal information migrating to a new owner, you may request us to delete your personal information.
Please take a moment to familiarise yourself with our privacy practices and let us know if you have any questions or concerns.
You can contact us by sending us an email or submitting a request through the “Contact Us” form on our website.
How We Use Your Personal Information
We will not use or share your information with anyone except as described in this Privacy Policy.
We have taken all reasonable steps to protect the personal information of our users carefully and sensibly.
For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA).
The POPIA and PAIA may be downloaded from: https://popia.co.za/ and http://www.polity.org.za
The information provided by you the user helps us personalise and continually improve your shopping experience.
We may need to disclose personal information to our employees that require them to do their jobs these include our management, accountants, audit compliance or other personnel.
Keep you updated with the progress of your order placed on our E-Commerce Online Retail website.
Certain information provided on registration is mandatory to assist us in ensuring that the communications and transactions entered with you may be completed effectively and lawfully.
We may ask to collect sensitive personal information such as your bank account details, should we need to refund you to your bank account.
We may disclose personal information if required to comply with any legal or regulatory obligations such as tax or financial laws required by law enforcement or governmental audit.
We may use your information to send you administrative messages, and email updates to you regarding the website and for marketing purposes where lawful.
As our customer, we will contact you to keep you informed about new and existing products, unless you have opted out of receiving such information.
We will not use your Personal Information for any other purpose without your written permission.
Should your Personal Information change or you wish to amend and/or correct this Personal Information you can do this by updating your registered user information in your account profile.
Security of Your Personal Information
We take the security of personal information very seriously and always do our best to comply with applicable data protection laws. This E-Commerce Online Retail Store Website is hosted in a secure server environment that uses a firewall and other advanced security measures to prevent interference or access from outside intruders. We authorise access to personal information only for those employees who require it to fulfil their job responsibilities. We implement disaster recover procedures where appropriate.
User Tracking And Cookies
When you access and use our E-Commerce Online Retail Store Website, we may use various technological tools to improve your experience on our websites through the use of cookies and/or user tracking. Cookies are small text files placed on the device that you use to access our website. These files do not contain your Personal Information but allow us to associate you with a particular device. Many websites use cookies and we also use them cookies to make our website more user friendly as well as personalise your interactions with us.
- Tailoring our website’s functionality to you personally by letting us remember your preferences
- Improving our website performance
- Allowing third parties to provide services to our website
- Helping us deliver targeted advertising where appropriate in compliance with applicable laws.
- Your internet browser generally accepts cookies automatically, but you can often change this setting to stop accepting them.
- You can also delete cookies manually but this will prevent you from accessing certain aspects of our website where cookies are necessary
- Many websites use cookies and you can find out more about them at www.allaboutcookies.org.
Accepted Payment Methods
For your convenience, we have provided different payment methods which are available at the checkout process.
Payment may be made via Credit card through our gateway Peach Payments.
Electronic Funds Transfers (EFT) directly into our bank account. Bank Details are provided at the checkout process.
Card Acquiring And Security
Card transactions will be acquired via Peach Payments who are an approved payment gateway.
Peach Payments uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3).
Visit Peach Payments at https://www.peachpayments.com to view their security certificate and security policy.
Peach Payments is compliant and has met the requirements of the Payment Card Industry Data Security Standards v4.0.1 (PCI).
We may require further authentication on credit card payments, which we will request from you after you have submitted your payment.
Any subsequent cancellations will be refunded to the same credit card.
Disclaimer
This E-Commerce Online Retail Store website is operated by Tech2Cart Pty Ltd on an “as is” basis. We make no representations or warranties of any kind, express or implied, as to the operation of the site, the information, content, materials or products, included on this site. To the full extent permissible by applicable law, Tech2Cart Pty Ltd disclaims all warranties, express or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose. Tech2Cart Pty Ltd will not be liable for any damages of any kind arising from the use of this site, including but not limited to direct, indirect, incidental punitive and consequential damages.
Applicable law
This E-Commerce Online Retail Store website and all communications and transactions concluded using the website, are governed by the laws of the Republic of South Africa. As this website is targeted at South African citizens and residents any limitations on implied warranties or the exclusion or limitation of certain damages which may be applicable under the laws of any other jurisdiction are expressly waived by you.
Country of Domicile
This E-Commerce Online Retail Store website is governed by the laws of South Africa and Tech2Cart Pty Ltd chooses as its domicilium citandi et executandi for all purposes under this agreement.
Intellectual Property Statement
Copyright of any information or trademarks displayed anywhere on this E-Commerce Online Retail Store website are protected by worldwide copyright laws and treaty provisions. The copyright of these materials is held by the original creator of the materials, or by suppliers and service providers to this E-Commerce Online Retail Store website and may not be reproduced, republished, distributed, transmitted, displayed, broadcast or otherwise exploited in any manner without express prior written permission. You may download material from this Website for your personal and non-commercial use only, without altering or removing any trademark, copyright or other notice from such material.
Responsible Disclosure Policy
This E-Commerce Online Retail Store website is operated by Tech2Cart Pty Ltd who aims to keep this website, mobile site and related software applications as well as the service offered safe for everyone to use, and data security is of the utmost importance. If you believe you have found a security vulnerability in any software, hardware or source code, we encourage you to contact us as we would like to work with you to protect our customers and our systems to fix such vulnerabilities as soon as reasonably possible, in line with our commitment to the privacy, safety and security of our customers in a responsible manner. We reserve all of its legal rights in the event of any noncompliance with this policy.
When security vulnerabilities are reported to us in compliance with this policy, we will acknowledge receipt of your vulnerability report as soon as possible and strive to send you regular updates about our progress. If you're curious about the status of your disclosure please feel free to email us again. If for some reason you do not receive a timely response from us then please follow up via email to ensure that we have received your original message.
If you are looking to report another type of issue, which falls outside of the scope of this policy, for example if you are a current customer and you suspect fraudulent activity or suspect that your account may have been compromised, please contact our support team from our Contact Us Page. Your issue will be investigated immediately and thoroughly.
We would like to thank you for helping us improve the security of our software. We really appreciate your efforts to disclose the issue responsibly, and will make every effort to acknowledge your contributions.